Enhance Contact Center Efficiency and Service with Cisco Contact Center Express

Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express.

Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Intended for both formal and informal contact centers, this unified communications solution also delivers:

• Sophisticated call routing
• Comprehensive contact management
• Robust e-mail management
• Chat and Web collaboration
• Outbound dialing capabilities
• Easy-to-use administration features
• Simplified installation, configuration, and application hosting

A single-server, integrated "contact center in a box", the Cisco Unified Contact Center Express:

• Allows independence in agent location
• Improves agent scalability
• Provides powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting

Cisco Unified Communication solutions, coupled with Digitel’s lifecycle service approach and financing packages will allow your business to realize the benefits of IP Communications.